Gigwalk & Deloitte
Gigwalk is proud to announce an alliance with Deloitte Consulting LLP. This alliance will enable real-time data collection to support immediate and actionable analytics, allowing Deloitte’s client companies to achieve better visibility and more actionable data regarding key activities in their value-chain. It will also provide better execution on-location, particularly at the moment of impact where consumers interact with products and services: in stores, restaurants, dealerships and other geographically dispersed locations.

Using our distributed workforce platform and mobile application, Deloitte can connect people with the right work, anytime, anywhere, and easily collect data and intelligence. Specifically drawing on our systems integration, analytics and strategy capabilities, Deloitte will be able to assist clients in integrating real-time crowdsourced data into their sales and field operational systems, thereby improving business analysis.

“Across industry sectors, a challenge that many companies have is timely visibility into actual on-location execution, versus planned execution,” said Marcus Shingles, principal, Deloitte Consulting LLP, and a leader in Deloitte’s innovation group. “Out-of-stock products in a store, missing marketing collateral in an auto dealership, long lines at a bank, or unclean areas in a restaurant – all of these issues can have a negative impact on the consumer experience, brand reputation and sales. By working with Gigwalk, we provide an innovative and efficient approach to gaining more timely, accurate and insightful data that companies can use to monitor performance and take more proactive and faster corrective action.”

This alliance is particularly exciting for Gigwalk, as it enables us to expand across new sectors with both our crowdsourcing and workforce management solution. You can read more about our partnership in the full press release here.

The State of Consumer Spending

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The economy is strong, employers are adding jobs, wages have shown signs of picking up, and polls show growing confidence in spending. Consumer reports also show spending increased 6% in April, up 3% from April 2014 [1] and predictions indicate consumer spending to continue to increase through the warmer months. Yet, retail sales have turned up almost flat and unchanged in 2015, with only a 0.9% increase over the past 12 months [2]. Where are consumers spending their money?

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Source: Gardner Business Media 

The Commerce Department states that Americans have cut back on purchases at furniture outlets, building supply stores, gas stations, supermarkets and particularly department stores. However, an increase in spending at restaurants, clothiers, health-related stores and online retailers offset those cutbacks [2], accounting for the increase in April’s spending. So, why the change in spending?

Many retailers attribute the change in spending habits to consumers being cautious post-recession. However, Sarah Quinlan of MasterCard Advisors says shoppers aren’t skittish or cautious at all because of the recession. “We’re seeing people consistently spending. We just don’t want stuff,” says Quinlan. Consumers are spending, they’re just spending their money differently. And it isn’t just travel and meals out that people are spending money on. MasterCard’s data shows people are willing to pay for expensive items, such as jewelry and automobiles. Quinlan says this willingness to make big investments shows one big thing to retailers — “If she’s buying a $34,000 car, she has no problem coming in and buying a $200 sweater.” In other words, if a retailer is having trouble selling their $200 sweaters, it isn’t the consumer’s budget preventing them from making the purchase, you haven’t done a sufficient job convincing her to buy it. [3]

Consumers are buying smarter and more deliberately post recession. They don’t have a problem paying for expensive items, but they want to feel they are getting value out of what they are purchasing. In order to best serve this new shopper, brands need to ensure that retail execution is optimized. As outlined in a recent article “Get People Back In the Store: Now Old Solutions for the New Age of Shopping,” our VP of Marketing, Molly Glover Gallatin, explains the importance of giving people what they want. Products must be available when and where a customer wants it and they must be merchandised correctly and priced competitively. This will improve the customer’s experience and product will move off the shelf. With Gigwalk, retailers and brands can enable their own team or leverage crowdsourcing to collect and report data in real-time, providing a new level of visibility into what’s happening in the store. And with the ability to quickly spot and fix compliance issues, every shopping experience can be maximized.

 

1. Riffkin, Rebecca. “Consumer Spending in U.S. Continues Rising in April to $91.” Gallup. 4 May 2015. Web.  http://www.gallup.com/poll/182972/consumer-spending-continues-rising-april.aspx?version=print
2. Boak, Josh. “US Retail Sales Unchanged in April; Slide in Auto Purchases Offset by Restaurant Spending.” U.S. News & World Report. Associated Press, 13 May 2015. Web. http://www.usnews.com/news/business/articles/2015/05/13/us-retail-sales-flat-line-in-april
3. Halzack, Sarah. “Consumers Are Spending Again — but They’ve Gotten Smarter about It.” The Washington Post. 24 Apr. 2015. Web. http://www.washingtonpost.com/news/get-there/wp/2015/04/24/consumers-are-spending-again-but-theyve-gotten-smarter-about-it/